Client Services

"Arkadin is a customer-driven organisation. We care as much about client service as we do about the technology solutions we deliver."
Dominic Cusk, Arkadin Chief Commercial Officer

Customer Services Management

Rollout and adoption

As part of our service, we provide a structured three-month adoption programme which targets your designated users. This programme involves our Account Management, Client Services and Marketing Teams and has been designed to inform staff about your new services and how they can access them, ensuring a seamless experience from start to finish.

Communicate
As a key part of the programme, we supply you with a range of internal communication materials which can be branded according to your corporate identity. They can also include any specific messaging that might help you communicate your corporate objectives in relation to your collaboration services. This ensures a seamless internal launch whilst also helping to drive user confidence and adoption.

Training & Tutorials
Arkadin strongly believes end user training is fundamental to the success of your implementation plan. Users can benefit greatly from these training sessions, which will help to maximise the effectiveness and quality of your conferencing activity.

We will discuss your requirements with you and develop a training solution to suit your company, whether that’s practical online training modules, face to face sessions or our ‘Train the Trainer’ programme.

Client care

Our client support infrastructure has been developed to deliver best-in-class customer service to support your business.

Local and global account management
Dedicated multi-lingual Customer Service Team
Live assistance available 24/7/365 in 14 languages
Local country support desks based in 45 offices worldwide

We are here to make your collaboration experience as efficient and reliable as possible.

Reports, Dashboards and Surveys

We provide a range of comprehensive reports, dashboards and user satisfaction surveys to monitor how your Arkadin solution is being used within the company and how it is rated by users.

Usage and Billing Reports
We provide a set of three dashboards - activity overview, user/billing KPIs, monthly usage
Real-time Reporting
Online reporting to monitor conferencing activity in real time
User Surveys
Full analysis of your users’ conferencing habits, to optimise ongoing support in terms of adoption, training and general account management