Tue, 05/05/2015 - 11:38 Atlanta

Arkadin Extends Value of its Hosted Unified Communications Services with Clarity Connect Contact Center

Gives call centers greater flexibility and ROI in collaborating with customers

“The combination of Arkadin’s hosted UC services and Clarity Connect is a compelling value proposition with the potential to redefine the way the small to mid-market contact centers operate,” says Craig Reishus, Director of Business Development at Clarity Consulting. “Call centers can easily decentralize operations since agents can work from anywhere and still access Arkadin’s UC platform, resulting in greater opportunities to manage and grow their networks.”

Businesses Empowered with Greater Operational Efficiencies and ROI
Arkadin Total Connect gives ENTRUST Technology Consulting Services in San Antonio, Texas a compelling solution for leveraging UC without the internal management and overhead required from an on premise solution.  It has empowered their workforce to operate more efficiently and transformed the way they think about their operations since they can now function from anywhere.

“With the way Microsoft offers Office 365, you need to buy a service plan for all components,” says Mitchell Sowards, President of ENTRUST Technology Consulting Services. “But if you need to integrate the full UC functionality, you need an on premise solution or a 3rdpary hosting provider. It all comes from Microsoft, but they can’t supply the voice communications or Clarity Connect which Arkadin provides.”

 

 “Arkadin now has the first native contact center built exclusively for Skype for Business,” says Steve Schwartz, Arkadin VP of UC, NorAM and Global Architecture and Technology. “This will be especially attractive to contact centers who were previously cut off from an integrated UC solution due to fears over complexity and cost.”


The feature-rich contact center capability is easy to deploy, use and maintain without the need to install desktop software. Legacy contact systems can easily be replaced, resulting in lower operating costs.


 

Telephony and Advanced Analytics Extend Value

The new version of Arkadin Total Connect also has new telephony and advanced analytics features. Arkadin Total Connect Conferencing allows companies to leverage Skype for Business collaboration

features, including VoIP and PSTN conferences. It also provides a helpful way to begin the process for those companies interested in a future migration of telephony to UC.

 

Through a premium reporting portal customers have full 360° view of usage into the way their customers use Arkadin Total Connect. An easy to use dashboard provides automated reports for insights into employee adoption, costs and the quality of the user experience.

For more information on Arkadin Total Connect:  http://arkadintotalconnect.com/

For more information on how ENTRUST Technology Consulting Services uses Arkadin Total Connect: https://www.arkadin.co.uk/about-us/conferencing-services-client-references

The Arkadin Total Connect platform is the foundation for NTT Communications’ recently launched cloud service Arcstar UCaaS Microsoft® Type. Arkadin is a member of the NTT Communications Corporationhttp://www.ntt.com/aboutus_e/news/data/20150330.html

 

About Arkadin
Arkadin is one of the largest and fastest growing Collaboration Service Providers in the world. Our collection of market-leading audio/web/video conferencing and Unified Communications solutions enable enjoyable collaboration experiences that are essential to success in a digitally connected global workplace.  As an NTT Communications company, our services are delivered in the cloud and backed by a cutting-edge infrastructure for premium service quality.  Over 37,000 customers spanning the largest global enterprises to small businesses are supported locally in 19 languages through our network of 56 operations centers in 33 countries.

About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One™ VPN network reaching 196 countries/regions, and over 150 secure data centers. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
www.ntt.com | Twitter@NTT Com | Facebook@NTT Com | LinkedIn@NTT Com

About Clarity Consulting, Inc.
Clarity Connect was the first ever contact center product created exclusively on Microsoft Lync. Built exclusively for Lync, the solution seamlessly provides full contact center functionality inside the familiar Lync and Skype experience. At Clarity, we imagined a better contact center solution, and then we built it. For more information, please visit http://connect.claritycon.com.

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