Improving Security with a Unified Communications System

Unified Communications

Improving Security with a Unified Communications System

Improving Security with a Unified Communications System

Transitioning to Unified Communications (UC) can present companies with a number of challenges and security concerns. Many businesses consider sticking with their traditional, (and often outdated) communication technologies a safer option than transitioning to Unified Communications.

However, sticking with traditional communications technologies is not without security risks, and the cyber threats associated with Unified Communications are often misunderstood. With the right Unified Communications provider onboard, Unified Communications can, in fact, provide a superior security solution.

The most common cyber threats to your communications technologies include:

  • Counterfeit software - rogue software that imitates genuine software that can cause serious damage to your computer if downloaded.
  • Shadow IT - introduction of software or hardware that has not been approved by the organisation’s IT department can introduce viruses and similar threats.
  • Malware - viruses transmitted through code can steal data from your system and corrupt your computer. Malware is commonly hidden in email attachments and software downloads.
  • DoS attacks - networks can be overloaded and stop functioning if attackers flood it with high volumes of traffic and data.
  • Man in the Middle (MITM) - intercepts information exchange by impersonating the endpoints who believe they are communicating directly with one another.
  • Toll fraud - an attack which exploits weakness in the telephony system to defraud the bill payer by making expensive long-distance calls.
  • Data exfiltration - data is from a computer extractedwithout authorisation.

These cyber threats are constantly innovating and becoming more sophisticated, presenting new risks and challenges that your business needs to react to.

Proactive Security to Mitigate Risks with Unified Communications

Nowadays, it’s simply not enough to install anti-virus software and firewalls; your cybersecurity needs to continually adapt and you must remain vigilant about possible attacks. With aggressive and unrelenting attacks now the norm, it’s imperative that your business adopts a proactive and preventative approach to mitigate risks, both known and unknown. There are numerous ways in which Unified Communications can help you to achieve this.

One of the most fundamental security advantages of a Unified Communications platform is down to the level of integration. Having all business applications consolidated into one system makes securing them significantly more straightforward.

Instead of having multiple insecure communication channels, Unified Communications creates one holistic system with end-to-end security which protects all applications, data and communications within the network.

Not only does this provide a simpler solution, but it also provides less avenues for a hacker to attack. Often this is delivered by encryption. Employees can opt to use remote access VPNs which use encryption to secure their access to the cloud-based platform when working remotely, or from their own device.

How does your business need to change to gain better security?

A fully secure Unified Communications solution will require your business to make significant changes, both in terms of its IT and company culture. The latest Unified Communications technology cannot be sufficiently protected by an outdated IT infrastructure.

Arkadin’s Organisational Change Managers and Solutions Architects can help you assess whether your existing network has the capacity for Unified Communications and what security measures are required. Our experts can advise you on how to setup your environment securely.

By partnering with the right Unified Communications provider, your organisation is automatically guaranteed a higher level of security. UC delivery is covered by a fully scoped ISO 27001 certification, so you can rest assured that you are in the best hands when it comes to security.

However, just having the right IT framework in place is not enough. Establishing a security-first culture throughout your organisation is essential for ensuring your digital workplace remains secure, especially in an age of flexible working and BYOD.

IT and HR departments must educate employees on the consequences of substantial data breach and devise a clear set of digital workplace policies on what they can and cannot do. Employees accessing Unified Communications remotely, or from their own devices can pose security risks if they do not comply with company security policies.

Key takeways

  • With Unified Communications, your business is protected from cyber threats through a multi-layered and highly- integrated security solution.
  • Arkadin provide best-in-class Unified Communications security and expert guidance on the best security measures for your business.
  • Improving security requires more than just an IT overhaul, a company culture change is necessary for a security-first approach.

Improving Security with a Unified Communications System

Case Study

When Cambridge Assessment launched their WebEx service through Arkadin in order to take full advantage of the comprehensive support and training offered by the Arkadin web team. Arkadin’s fully branded web collaboration solutions for Cambridge Assessment offer the user the ability to share their desktop, documents and applications, giving them annotation capabilities via a whiteboard facility. Users also have a visual representation of their Anytime conference, allowing them to dial out to people, view a list of who is on the call, record the session and mute participants.

We were looking to work with a company that could provide technology as a service and evolve with our communication plans. That would mean working with our users to create solutions that would suit many different business requirements, rather than just being sold a service and then left to our own devices.
Cambridge Assessment