Fri, 02/28/2014 - 15:20 Paris

Arkadin Wins Stevie Sales & Customer Service Award for Excellence in White Label Partnerships

Arkadin wins a Bronze Stevie® Award in the 2014 Stevie Awards for Sales & Customer Service

Arkadin, one of the largest and fastest growing Unified Communications and Collaboration Service Providers, announced today that it won a Bronze Stevie® Award in the 2014 Stevie Awards for Sales & Customer ServiceSM. Its innovative and highly successful White Label Partnership Programme for global telecommunications providers and channel partners competed in the Technology Partner of the Year category. The Stevie Awards are widely considered to be the world’s premier business competition.

The White Label Partnership Programme has been a profitable strategy for Telecoms who can extend their offerings to include the industry’s most advanced cloud-based collaboration services.  Arkadin’s full suite of audio, web, video conferencing and unified communications services are available for them to sell to customers under their brand.  The Telecoms handle the infrastructure, contracts and billing, while Arkadin’s client care and training ensure an excellent customer experience. The result is expanded market share and revenue for both partners. 

Robin Ferriere, vice president Cloud & On-demand Services for Orange Business Services, underscores the benefits of the programme: “This partnership is beneficial to both parties: the ease of use and stability of Arkadin’s audio and web conferencing means our user support is hardly sought. Thus, while offering an economical monthly package, we generate a good level of profitability.”

Arkadin’s White Label Programme has attracted many of the world’s leading Telecoms throughout Europe and Asia, including Orange, NTT Communications, China Unicom, SingTel and TIME Malaysia. In North America, the programme provides Arkadin’s channel partners, including agents and resellers, with greater product differentiation in a highly competitive market.

“This award is a testament to the value of our white label strategy for driving profitable outcomes for our partners,” says Didier Jaubert, Arkadin’s Chief Partnership Officer. “With cloud-based collaboration and unified communications technologies growing rapidly, they have an efficient turn-key programme for offering the leading brands backed by Arkadin’s experienced management team and client service arm.”

More than 1,500 nominations from organisations of all sizes and in virtually every industry were evaluated in the Stevie Sales & Customer Service Awards competition.

For more information on Arkadin’s Telecom Partner programme: http://www.arkadin.com/uk/about-us/business-technology-partners/telecom-partners/

 

About Arkadin

Arkadin is one of the largest and fastest growing Collaboration Service Providers in the world. With a vision rooted in the belief that progress emerges from people’s desire to share, Arkadin offers a complete range of integrated audio, web, video and unified communications solutions. These services are delivered in the cloud for fast, scalable deployment and a high ROI.  The company’s global network of 53 operating centers in 32 countries has dedicated local support teams to service its 37,000 customers. As an NTT Communications Group company, Arkadin offers the most comprehensive collaboration and unified communications services for meeting customer needs around the world. For more information: www.arkadin.com/uk

Contacts:

North America
Karen Bowers
k.bowers@arkadin.com

Europe
Amber Skinner
A.Skinner@arkadin.com

Asia
Lyn Kwek
L.Kwek@arkadin.com

Latin America
J.Fontenla@arkadin.com

Back to News & Media