• Arkadin Anytime
    • How do I dial into an audio conference?

      Simply call your toll-free or toll access number and enter your moderator or participant PIN code.

    • Do I need to pre-book my conference calls?

      No, with ArkadinAnytime, you never need to pre-book your conference calls. Once your account has been created, simply invite your participants to the meeting and provide your access number, participant PIN code, and the date and time of your call.

    • What’s the difference between a moderator and a regular attendee?

      The main difference between being a moderator (logging in with a moderator PIN) and being a regular attendee (participant PIN) is the different functions you can access within the conference (details below).

    • What can moderators do?

      Moderators can:
       

      • Fully participate in the call
      • Mute/Unmute their own line
      • Speak to someone from customer service
      • Mute/Unmute everyone else’s lines
      • Lock/Unlock the conference
      • Check the status of the conference
      • Arrange to have the call recorded
      • Isolate the last caller

       
      Further details on the service features are available on the access card you received in your welcome pack and in the ArkadinAnytime User Guide.
       

    • What can regular attendees do?

      Regular attendees can:

      • Fully participate in the call
      • Mute/Unmute their own line
      • Speak to someone from customer service

      Further details on service features are available in the ArkadinAnytime User Guide.
       

    • Can I record my conference call?

      Yes, although there is a small charge made for this equivalent to another person joining the conference. Only a moderator (dialed in with a moderator PIN) can record a call. You can also dial *0 during your call for customer service assistance. Full details on how to record and playback a previously recorded conference can be found in the ArkadinAnytime User Guide.

    • How long does the conference system keep recordings for?

      The system keeps the last 15 recordings that have been made for your conference for 30 days. If a 16th recording is made, the oldest previous recording will be deleted.

    • How can I ensure confidentiality in my conference and stop more people from joining?

      The moderator can ‘Lock’ an audio conference. This means that other individuals will not be able to join. Full details on how to lock a conference can be found in the ArkadinAnytime User Guide.

    • Can I mute everyone else but myself?

      Yes, but only if you are the moderator. Full details on how to mute all participant lines can be found in the ArkadinAnytime User Guide.

    • Why should I use arkadin’s mute feature vs. my telephone mute feature?

      By using Arkadin’s mute feature you will be sure to block out any background noise, static or possible “hold music” that comes from your line. Your phone mute feature may or may not block static or hold music.

    • If I have a problem with my conference, how do i get help?

      If you are in your conference, press (*0) to speak to a customer service operator. If you are not in your conference, contact Arkadin’s Customer Service team.

    • With what areas can customer service help me?

      They can:

      • Help with any problems you may experience dialing into a conference
      • Dial other people into a conference for you
      • Tell you the status of your conference (locked, unlocked, muted, un-muted, etc.)
      • Help with potential sound quality problems
      • Help with recording the call

       

    • Can I share my conference details for my colleague’s own use?

      We discourage the practice of sharing accounts for a few reasons. Charges may be incorrectly allocated to you when you did not use the service. Also, multiple hosts may schedule separate calls at the same time using the same account details which will cause confusion and wasted time. If other colleagues need conferencing services, we would recommend that they obtain their own account. There is no extra charge for setting up additional users.

    • Can I use audio conference facilities from abroad?

      Yes, you can call your toll access number or we also provide a list of international toll-free access numbers or geographic numbers that you can call while abroad.

    • What is audio conferencing?

      Also known as phone conferencing or teleconferencing, audio conferencing allows multiple people, from any geographic location, to speak with each other on one telephone call.

    • Can I use audio conference facilities from my mobile phone?

      Yes, you can just dial in normally.

    • Who provides my audio conferencing services?

      Your audio conference services are provided by Arkadin, a well established and reliable global audio and web conferencing provider.

    • What happens if a participant has forgotten his/her pin code or doesn’t have a touch-tone telephone?

      If a participant has forgotten the PIN code or fails to enter one when prompted, he/she will automatically be connected to a customer service operator who will place the participant into the correct conference upon verification.

    • How do I set up an audio conference?

      To conduct an audio conference all you have to do is pick up the phone and dial in, using the telephone number and PIN code that you have been provided. You can dial in from any telephone, mobile or audio conferencing unit at any time, anywhere in the world. Arkadin’s conferencing services are available 24 hours a day, 365 days a year.

    • I’m still not sure how to use the audio conferencing services, where can I get more training?

      Your Arkadin Account Manager or the Arkadin Customer Service team will be happy to provide you with additional training.

  • Arkadin Vision
    • Where can I find my credentials?

      Your credentials have been sent within a Welcome Email named “Your Arkadin Collaboration personal details. SAVE this email!”. You will find there your Web Login and your Moderator Pin necessary to start a meeting. Participants Pin is also available for your colleagues to join your Digital Meeting Space.

    • How do I start ArkadinVision?
      You will find in your Welcome Email the URL to go in order to launch ArkadinVision. Once there, enter your Web Login and Moderator Pin. You may be able to save them within your browser to not enter them each time you want to join your meeting room.
    • Can I connect to ArkadinVision through my mobile?
      Yes, from the Arkadin mobile applications available on the Apple Store or Google Play, you are able to join a meeting or manage a meeting. The app allows you to share your video and audio and to get the audio, video and the content shared by the other attendees. With the Apple Store or Google Play just enter “Arkadin” in the search bar, download the app and enter once your Web Login and Moderator or Participant Pin code.
    • Can I join a meeting on ArkadinVision from a Room System?
      Yes ArkadinVision offers interoperability between all endpoints including legacy room system. To connect to your meeting, dial your Web login followed by “@anw.li” or enter the IP address dedicated to your country and then enter weblogin followed by #. If you are joining as a host, enter your Moderator Pin code to start the meeting.
    • Can I join a meeting on ArkadinVision from Skype for Business?
      Yes ArkadinVision offers interoperability between all endpoints including Skype for Business. To join as a moderator enter within the search bar your Web Login followed by “@anw.li” and enter your Moderator Pin code. If you are joining as a host, enter your Moderator Pin code to start the meeting. Just note your application must support Skype for Business Federation.
    • I can’t select any audio device to join ArkadinVision with Chrome or Firefox , what do I need to do?
      • Go to the audio control panel on your computer, make sure your speakerphone is correctly enabled in the list of Playback devices, and then check the list of Recording devices to ensure your microphone is also enabled there.
      • I have checked my microphone is enabled from the audio control panel but I still can’t be heard by the participants. From the URL box of your Google Chrome or Mozilla Firefox browser, make sure you allowed the browser to access your microphone. Go to the Media settings to define permission per device.
    • I can’t share my webcam or microphone from Internet Explorer or Safari?
      On the left panel you will see on your first connection an Adobe Flash windows requesting your approval to access your camera and microphone. Click on “Allow” to make sure you will be sharing your devices. To avoid future requests, right click on the screen icon at the bottom left of the windows and select settings. There select “Allow” and “Remember” to make sure you won’t be asked again to allow access to your devices.
    • Can I share content with the other attendees during a meeting?
      Yes. Just click once on the icon displayed on the top right corner of the screen to start sharing your desktop. If you have several monitors, select the one you want to share. To stop sharing clicking again on this icon. During your sharing, participants are able to switch from content sharing to video sharing. To share content you need to install an app-share plugin. You can find it on your login page at www.anywhereconference.com. Once installed, you will be asked to restart your browser to enable the app-share plugin.
    • Where can I find training content to get the most of the solution?
      You should have received an email titled “Welcome to the Arkadin SmartStart” a couple of days after the first Arkadin Welcome Email. You will find in this email a link to the SmartStart website which gives you all the information you need to start, schedule and manage a meeting in just a few minutes.
    • Where can I find the Outlook plugin?
      You can download the Outlook plugin customized with your own credentials from SmartStart or from the Arkadin portal after login in to ArkadinVision.